121eCommerce Account Manager on Phone

How our Account Managers Help Your Business Succeed

When it comes to partnering with an eCommerce agency to help build (or enhance) your existing website, there are no shortage of choices for your business. You can go local, or offshore for your web development services, however, you typically get what you pay for and could be setting yourself up for headaches, delays, and no regular communications. Since most of our team has worked with agencies previously, we really do understand the day-to-day struggles of running a business, and how working with an eCommerce agency that is lackluster can add more things to your plate that you do not need. 

In 2014 when 121eCommerce was founded, we made it a key point of the way we do business to put our clients first. Instead of getting a generic generated email about the status of your build, we assign you a dedicated Account Manager to oversee your project, and to be your main point of contact before, during, and after your site goes live. Our mission is to be a trusted partner to our clients and help them develop and optimize their eCommerce infrastructure. Our success as a company is directly tied to the success of your eCommerce initiatives. Everyone at our organization strives to understand our customer’s business objectives and ensure that any investment into their eCommerce systems has a positive ROI.    

We feel this is a huge differentiator between our agency and the competition. It is so important for us to be a partner with you, and to help set your site up for success. In this post, we’ll explain how our Account Managers can help you overcome any roadblocks on your project, and how they are different from other folks you have worked with in the past.  

We understand your project from the start:

Rather than diving into your project, and running on assumptions, we take the time to truly understand your business and the goals you have for your eCommerce site. In fact, before we even set you up with your own dedicated Account Manager, our sales team will work you through an intake process that is unbelievably detailed. From how many pages you have, to all of the integrations you need, our team will have a very clear breakdown on what you need to succeed.  Speaking of success, we always set SMART goals and expectations for your business, and don’t set goals that are not attainable. 

As with any build, there will inevitably be some roadblocks along the way. That’s where our quick issue resolution comes in.      

Quick Issue Resolution:

Whether your site goes down, or you’re having an issue with an upgrade, our team always treats your issue as a priority. We know that your site being offline means lost revenue and frustrated customers. From creating tickets and escalating them, to working with our Dev Team to push updates live, your Account Manager always will treat you as a priority. Unlike other agencies, we mean what we say. While other agencies may claim to treat you as a priority, we actually follow through on it. And we have the customer testimonials to prove it:   

  • “We truly appreciate them not only doing the work quickly and correctly but also taking the extra time.” 
  • “They are a true hands-on partner who wants us to succeed.”
  • “Their combined communication skills, professionalism, and quality of work has impressed us.”
  • “They were reliable and their communication was top-notch.”
  • “I’m most impressed with their accessibility.”

The last review about our accessibility ties perfectly into our next key differentiator; the timeliness and frequency of updates on your build. 

Timeliness and Frequency of Updates: 

In terms of accessibility, we truly feel like we are one of the most-accessible eCommerce agencies that develop Magento websites. Instead of being only available via chat, and long delays in responses, our team is always available via Slack, email and phone whenever you need us. As your build progresses, your Account Manager will also provide regular reporting and updates, and create progress reports for the weekly calls you have with them throughout the duration of your build. At no point will you feel like you are being left in the dark about the status of your build or on the resolution of any issues. We take pride in the frequency of our updates, and it makes us even happier to see our clients appreciating it too.         

Investing in your success!

After the launch of your site, we don’t just wave goodbye and wish you the best of luck. We have regular check-ins to ensure that everything is going well, and to ensure your site is functioning properly. The success of your business is important to us. Once your site is up and running, we also offer an expansive list of digital marketing services such as: 

  • SEO
  • SEM
  • Email marketing
  • Website audits
  • Analytics and data reporting
  • Social media
  • Remarketing
  • Page speed optimization
  • Customer experience enhancement

These services can really help your business grow, and show that we are truly invested in the long term success of your business. No matter if you are just starting out or are looking for a new agency, we are here for you and want you to succeed. If you would like to learn more about us or the services we offer, feel free to contact us or give us a call. We would be more than happy to talk to you!   

Related Articles:

The Most-Common Magento Questions Answered!

You Get What You Pay For: Why Offshore Web Development May Not Work for Your Business

The Same Saying Still Holds True: You Can Only Choose Two


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