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After a beta and pre-release period that began in early July, Adobe Commerce (Magento) 2.4.3 has arrived with the usual plethora of enhancements, bug fixes, and functionality upgrades. Below we’ll explore some of the highlights of Adobe Commerce (Magento) 2.4.3.…
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How to Turn Your Help Desk Into a Profit Center
This post was contributed by Rachel Fefer, Enterprise Partnership Director for Gorgias Customer service is often viewed by brands as a reactive measure – a necessary cost to answer customers when they have a problem. But with the right tools…
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The Top 5 Ways Adobe Commerce Helps You Improve Customer Service
At 121eCommerce, we’re always emphasizing the importance of customer service. That’s because when it comes to the overall customer experience, customer support is a “make or break” aspect of your business. Great customer service drives sales, larger average order value…
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No Department Is An Island – The Importance & Benefits Of A Holistic Approach To Customer Service
Is your customer service department alone? Stranded? Stuck on a deserted island, with no company but a palm tree, a coconut, and a broken boat? Okay, that analogy may be a bit much. But it’s a good question. Is your…
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8 eCommerce Customer Service Mistakes You NEED To Stop Making (Yesterday)
Customer service is hard. But providing excellent support is absolutely essential – especially for eCommerce companies. In a previous post, we discussed the importance of implementing a customer service strategy and provided you with a few tips on how to…
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eCommerce Shoppers and Customer Service
You pride yourself on providing great customer service. Ok, maybe not Zappos level customer service but you answer when customers call and listen to what they say and really try to help. But is that enough? Is that what your…
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How To Implement A Customer Service Strategy
eCommerce customers may seem fickle. Hard to please. Difficult. But if you’re having trouble providing excellent customer service to your customers, the problem might not be your customers at all. It might be your approach to customer service. Every company…
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Magento PCI Compliance
PCI compliance is essential for any online store. If you’re using Adobe Commerce (Magento) for your store, this is a great start – as a Level 1 Solution Provider, Adobe Commerce helps you comply with PCI/DSS standards. But that’s only…
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Braintree Vs. PayPal Vs. Authorize.net
Out of the box, Adobe Commerce (Magento) supports three different payment gateways – Braintree, PayPal, and Authorize.net. But which one is right for your store? That’s a great question – and it’s what we’ll answer in this post from 121eCommerce.…
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Answering The 7 Most Common FAQs About Adobe Commerce (Magento) Payment Gateways
When you’re launching an eCommerce store with Adobe Commerce (Magento), one of the first steps you’ll need to take is choosing and setting up a payment gateway. This is a service that accepts, processes, and deposits payments on your behalf…