Author: Ben Chafetz
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Mistakes We Commonly Make, and How We Try to Improve Them
Mistakes are a part of business, and a part of life. Anyone who says they don’t make mistakes is not being honest with themselves or you! Some agencies you work with only focus on the good, and want to give you a “rose-colored glasses” look at everything, and tell you that everything is fine. via…
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How Most Magento 2 Development Projects Go Wrong
Any development project can go wrong. Complications pop up all the time, and if you’re not prepared to address them during your Magento 2 (Adobe Commerce) website development project, you and your development team can get thrown off – and end up suffering from project delays, sub-par results, and high development costs. But 121eCommerce is…
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The Basics of Magento 2 Payment Gateways
If you’re setting up a Magento 2 store and you’re wondering what your options are for Magento 2 payment gateways, you’re in the right place. In this article, we’ll discuss everything you need to know about payment gateways, including: What they are and how they work. The benefits of choosing a payment gateway. An overview…
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SEO Checklist: Optimize Your Magento Store For SEO
SEO is absolutely essential for eCommerce stores. When searching for products to buy, most people turn to a search engine like Google or Bing. That means ranking highly in search results is the best way to get your brand and your products in front of more people. In turn, that leads to more customers, more…
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The Top 5 Ways Adobe Commerce Helps You Improve Customer Service
At 121eCommerce, we’re always emphasizing the importance of customer service. That’s because when it comes to the overall customer experience, customer support is a “make or break” aspect of your business. Great customer service drives sales, larger average order value (AOV), and customer loyalty. Poor customer service results in unsatisfied customers, higher churn rates, and…
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No Department Is An Island – The Importance & Benefits Of A Holistic Approach To Customer Service
Is your customer service department alone? Stranded? Stuck on a deserted island, with no company but a palm tree, a coconut, and a broken boat? Okay, that analogy may be a bit much. But it’s a good question. Is your customer service team alone? Or are they tightly integrated into the rest of your team?…
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8 eCommerce Customer Service Mistakes You NEED To Stop Making (Yesterday)
Customer service is hard. But providing excellent support is absolutely essential – especially for eCommerce companies. In a previous post, we discussed the importance of implementing a customer service strategy and provided you with a few tips on how to build a customer service strategy for your eCommerce business. But what if you already have…
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eCommerce Shoppers and Customer Service
You pride yourself on providing great customer service. Ok, maybe not Zappos level customer service but you answer when customers call and listen to what they say and really try to help. But is that enough? Is that what your customers want? In this post, we define what eCommerce customers actually want from your customer…
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How To Implement A Customer Service Strategy
eCommerce customers may seem fickle. Hard to please. Difficult. But if you’re having trouble providing excellent customer service to your customers, the problem might not be your customers at all. It might be your approach to customer service. Every company is different. But at eCommerce businesses, particularly newer businesses led by entrepreneurs or employing only…
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Magento PCI Compliance
PCI compliance is essential for any online store. If you’re using Adobe Commerce (Magento) for your store, this is a great start – as a Level 1 Solution Provider, Adobe Commerce helps you comply with PCI/DSS standards. But that’s only part of the puzzle. You’ll also need to consider your payment gateway – the processing…