Case STUDY

Trafera Modernizes Its Magento Platform with Adobe Commerce

Trafera is a technology solutions provider delivering hardware, software, and hands-on support services that empower schools, educators, public servants, and organizations across their communities. 121eCommerce helped Trafera migrate from Magento 1.9 to Adobe Commerce by developing custom customer portals, integrating their CSI ERP system, and creating personalized dashboards to improve customer experience and operational efficiency.

The challenge

The Problem Faced

Trafera’s Magento 1.9 website had become outdated and increasingly difficult to maintain, limiting the company’s ability to provide a modern and efficient customer experience. The platform was no longer capable of supporting the growing operational and user experience expectations of their business.

In addition to upgrading to a more reliable and scalable platform, Trafera also needed a better way to connect customer-facing experiences with the data stored inside their ERP system. Customers lacked centralized access to important information such as historical orders, invoices, warranties, and account-related data, creating friction in the overall user experience.

Key Challenges:

Outdated Magento 1.9 Platform

Disconnected Customer & ERP Experience

Limited Customer Portal Functionality

The Client Journey

“I really appreciated that because we’d be working through stuff or even after launch which was really nice. We’d be looking at the website and different things and then I would still be getting recommendations on hey, have you heard of this app or have you guys installed this? Or, now that you’ve launched, you might want to look into these suggestions. All of it was really intriguing and beneficial to whether we want to use it or not or at least look into it. It’s all been very helpful.”

“The first time around was still a positive experience. I think this second time around with the BigCommerce team has just been phenomenal. I’ve really loved working with everybody. I can’t say enough good things about Andres, our Project Manager. He really kept us online and gave us a lot of good feedback that helped us. He felt like he was part of the team, and wanted to see us be successful. So that was extremely positive. We also had a lot of support and help from other people on our team that were overseeing our project. So, it’s been super positive and I would highly recommend 121 especially if you’re working on a BigCommerce build for your website.”

“We were in a little bit of a pinch. We did a lot of research at the start of 2023 and then in May, we made the final decision to sign up for BigCommerce. And then, we had to have that website launch by the end of November, and that was when Magento would be going away. That is the end of our contract. So yeah, we had six months.”

“We were recommended apps or tested out different things and that was really great because I think we were able to come to the full realization of what we wanted.”

“It was a smooth process and I think we didn’t really run into any hiccups. We did all the training, we worked with you guys, and then after launch, everything is going really well. I know that at any time I can reach out and get a response usually immediately. Anytime there’s something going on or I need something I mean, that’s peace of mind knowing that. I don’t have to wait 24 hours for a response. I know you guys are on top of it. So that’s great!”

our approach

The Solution

To modernize Trafera’s digital infrastructure, we recommended migrating the business to Adobe Commerce to provide a more scalable, reliable, and future-ready eCommerce foundation. We suggested developing custom customer portal pages designed to improve usability while creating a more personalized and streamlined experience for users accessing account information and services online.

We also proposed integrating Trafera’s CSI ERP system directly into the Adobe Commerce platform to centralize customer data and improve operational efficiency. To further enhance the customer experience, we recommended creating customized dashboards that would allow customers to view historical orders, invoices, warranties, and additional ERP-stored information directly from a single interface.

Migration to Adobe Commerce

We recommended migrating Trafera to Adobe Commerce to provide a scalable, modern, and more reliable eCommerce foundation capable of supporting future business growth.

Custom Customer Portal Development

Custom portal pages and personalized dashboards were proposed to improve usability and give customers streamlined access to account information and services.

CSI ERP Integration

Integration with Trafera’s CSI ERP system was implemented to centralize customer data, including invoices, warranties, historical orders, and account records within a single platform.

the results

Successful Platform Migration

The migration to Adobe Commerce provided Trafera with a significantly more reliable and user-friendly platform capable of supporting both customer expectations and long-term business growth. Customers now have centralized access to important account information through customized dashboards and portal experiences, creating a more seamless and efficient user journey.

The success of the project was further recognized when the website received a Meet Magento B2B Brilliance Award, highlighting the effectiveness of the solution and the improved B2B customer experience delivered through the platform modernization.

Improved User Experience

The new Adobe Commerce platform delivered a significantly more intuitive, user-friendly, and reliable customer experience.

Centralized Customer Information Access

Customers gained access to customized dashboards where they could easily view historical orders, invoices, warranties, and ERP-related account information in one place.

Industry Recognition with B2B Award

The project received a Meet Magento B2B Brilliance Award, recognizing the platform’s successful B2B transformation and enhanced customer experience.

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